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http://www.oclc.org/research/publications/library/2011/2011-10.pdf
John MacColl
European Director, RLG Partnership
OCLC Research
Michael Jubb
Director
Research Information Network
Our two organisations, OCLC Research and the UK's Research Information Network (RIN), last year undertook a pair of parallel studies in the US and the UK on the theme of research support services in universities (Kroll and Forsman 2010; CIBER 2010). In the US, we commissioned the library and scholarly information consultancy Kroll Research Associates, and in the UK we awarded the study to the Centre for Information Behaviour and the Evaluation of Research (CIBER) at University College London. Working jointly with our two organisations, each team chose four research-intensive universities in which to trawl for data on research support services, by means of interviews and focus group sessions with researchers, research administrators, and librarians….
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