[Lib-helig-l] FW: Compilation of new or innovative services in circulation

Dear Colleagues
You may be interested in the email posting below. A query was sent on the Circplus listserv regarding new or innovative services academic libraries are offering in the area of circulation.
These were the responses.

Kind regards
Ingrid


Ingrid Thomson
Subject Librarian: Humanities Information Division
Chancellor Oppenheimer Library
University of Cape Town Libraries
Tel: +27 21 650 3133
Fax: +27 21 650 2965
Ingrid.thomson@uct.ac.za

Chair: Western Cape Branch (2012 - 2014)
National EXCO Additional Member: Advocacy and Social Media (2012 - 2014)
Library and Information Association of South Africa (LIASA)

-----Original Message-----
From: Library Circulation and Related Issues [mailto:LIB-CIRCPLUS@Princeton.EDU] On Behalf Of Leslie Starasta
Sent: 31 January 2013 08:56 PM
To: LIB-CIRCPLUS@Princeton.EDU
Subject: Compilation of new or innovative services in circulation

A little over a week ago, I queried the list concerning any new or innovative services academic libraries are offering in the area of circulation. Several individual indicated they would be interested in a summary of the responses which is below.

1. Faculty Book Delivery Service of items from the general collections and ILL items.
2. Combined Reference and Ciculation desks
3. Food for Fines drive
4. Paying fines by phone
5. Brochures for different patron groups
6. Incorporating assessment into services. "We are using a software to track the number and types of questions asked the way you might track reference questions (we use the same one at the reference desk.) Much of it is focused on directional questions, how often we help users with the catalog, and how often we refer people to a librarian from the circulation desk." Specific software used included gimlet.us and Springshare.
7. Assessing customer service and conducting an annual library survey.

Thank you to all who contributed as a variety of interesting topics were raised. I look forward to considering these ideas and others to formulate an action plan for our department.

Leslie Starasta
Information Services Librarian
Lincoln Christian University

Visit https://lists.princeton.edu/cgi-bin/wa?A0=LIB-CIRCPLUS for information about this list.

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UNIVERSITY OF CAPE TOWN

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